TERMS AND CONDITIONS

We aim to provide you with the best customer service here in Coco & Toffee. Please read all the categories & subcategories carefully before placing your order. By using Coco & Toffee‘s website and/or placing your order online, you agree to be bound by the terms and conditions herewith. All categories clearly outline the shipping process, delivery guidelines and returns/exchange policy as well as other information you will need to better assist you.

If you do not accept our Terms & Conditions, please do not use this website. Please be 101% sure of your orders before proceeding

Before placing an order, make sure you have read and understood our Terms & Conditions, if you have any queries relating to these Terms and Conditions, please email us at cocoandtoffee@gmail.com or message us via imsg/viber +63915 170 8814 (No calls please!)

Stocks are limited and moving a bit fast, stocks available today might not be available tomorrow.

General Guideline “Patience is the ability to tolerate waiting, delay, or frustration without becoming agitated or upset. It’s the ability to be able to control your emotions or impulses and proceed calmly.” – Z. Hereford

• This is an online store, thus your patience and understanding will be greatly appreciated as delays and other inconveniences may happen in some instances.
• Sorry. But we don't accept RUSH orders. If you're unable to wait 1-5 working days for your orders, it would be best if you just cancel :) Kindly note that delivery may take longer in some instances out of our control.  

Prices

• All prices stated herein are denominated in Philippine Peso (PhP).
• All prices are subjected to change without prior notice.
• Our prices are fixed, strictly no haggling.

Ordering Online

• You may check our FAQ page for a step-by-step process on ordering from Coco & Toffee and other details. For other questions, drop us an email at cocoandtoffee@gmail.com or message us on Viber 0915 170 8814.

Products

• Products available today may not be available tomorrow — this goes out to all customers, who’ve already sent their orders and have not made any payments yet. Reservations are not allowed. An item is sold to the first customer who paid for the product.
• We thoroughly check all our products before packing and shipping to ensure that the products that you purchased are correct and free of defects.  Please make sure that you are careful and accurate in choosing sizes or colors on purchases as we will only follow what you choose online.
• Disclaimer: Product photos may vary from actual item due to lighting. We try our best to represent the colors as accurately as possible in product images, but some monitors display colors differently. Kindly limit your expectations.

Payments

• Modes of payment:
  • BDO
  • BPI
  • gCash (7-eleven)
  • LBC (charges apply)
  • PayPal (5% additional fee)
  • Credit Cards
• Only accepted payment methods are allowed.
• Once payment has been made, kindly send us a photo of the deposit slip/receipt to cocoandtoffee@gmail.com with your order number/full name.
• The receipt is needed for us to verify your payment, if you cannot provide one, please let us know the details of payment: Name, Bank, Branch and Code.
• Please note that bank deposits may take some time to reflect online in some instances.

Order Processing

• Your order/s will only be processed once payment is complete and verified.
• No payment, No shipping policy.

Shipping & Delivery

• Shipping Schedule: Tuesday, Thursday, Saturday only.
• Payment cut-off: 4:00 pm
• Time frame
  • Metro Manila (Sonic Express): 1-5 working days (weekend/holidays not included)
  • Provincial Areas (LBC): 2-5 working days (weekend/holidays not included)
  • LBC Pick Up: 2-5 working days. Tracking number for pick-up will be provided after shipment. The customer should track the item first online via lbcexpress.com before pick up.
• We will not be able to provide tracking numbers (only for LBC pick up) since the courier never updates their website. If you really need to know your tracking number, please message us.
• Courier is a third-party network, please be reminded that we do not have control over their delivery schedule. Any loss/damage/delay is beyond our control.
• Customers are expected to take note of the schedule and time frame of delivery. Shipping date (pick up from Consignee) is different from delivery date (delivery to Customer).
• Make sure someone will be able to receive your package on your behalf. If living in a condominium/dormitory you may leave a letter of authorization to the guards on duty.
• Courier shall make two delivery attempts, if no one will be able to receive the package, the courier will have to return the package to the consignee. Coco & Toffee will not be responsible for any additional fees charged by the courier for another round of delivery. Customer shall pay the necessary shipping costs to schedule another delivery.
• We make sure that the items are inspected and packed carefully before dispatching. Coco and Toffee shall not be liable for the loss, damage or delay caused by events we cannot reasonably foresee or control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays and such.
• Shipping fees may change without prior notice.
• Strictly no meet-ups

• For International deliveries, kindly message us for a price quote.

Your Privacy

• Coco & Toffee will only use all the information you have provided for the purpose intended (shipping & verification).

Exchange

• Exchanges for online purchases will be happily accepted where the product has not been worn/used, altered, removed from packaging, is in its original marketable condition and is shipped back/ returned within 3 days from the date product was received.
• Coco & Toffee reserves the right to deny exchange if item does not meet the necessary requirements for exchange.
• Shipping and handling cost that were incurred from the first shipment are non-refundable.
• Customer shall shoulder the shipping and handling cost incurred in exchanging AND returning back the item.
• Transactions cannot be canceled or terminated once payment is made.  Instead, we will provide credit in the value of the original payment only.
• Any return or exchange of items is not allowed in our retail/physical stores. Our online store transactions are wholly separate from the boutiques.
• For any exchange, please email cocoandtoffee@gmail.com.

Returns and Refunds

• In the event that your order is faulty, wrongly described, or of a totally different product, then we will meet our obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned to us within a reasonable time.
• Replacement
  • To ensure that product has met the necessary requirements for return (unused product, sealed in its original packaging) Coco & Toffee will only be replacing faulty items once we have received the package from the buyer.
    • Email cocoandtoffee@gmail.com and send us a photo of the item received
    • Ship the product to us (details will be sent to your email)
    • We will be inspecting the product for any defects or if it has been removed from its original packaging. Coco & Toffee reserves the right to deny exchange if the product has been tampered/used/removed from packaging and the like.
    • If the product has cleared Quality Control, wait for the replacement.
• Refunds
  • Refunds will only be given for orders not available or if when the buyer has received a damaged good and does not want a product replacement. No other reason will be accepted.
    • Email cocoandtoffee@gmail.com and send us a photo of the item received
    • Ship the product to us (details will be sent to your email)
    • We will be inspecting the product for any defects or if it has been removed from its original packaging. In this case, we will be only refunding its fair market value and not of its original retail price.
    • If the product has cleared Quality Control, we will let you know.
    • Send us your bank details for the refund.

-END-